DHL

Lean Six Sigma deployment in 11 countries.

DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL’s international network links more than 220 countries and territories worldwide and employs some 300,000 employees. DHL also offers unparalleled expertise in express, air and ocean freight, overland transport, contract logistics solutions as well as international mail services.

The First Choice program comprises a package of medium-term measures designed to meet customer needs in all sectors. It will improve the way Deutsche Post World Net communicates with its customers, strengthen customer loyalty and raise the quality of the Group’s products and processes across all business units. Numerous operational and structural improvements, bolstered by the new quality initiative, will boost EBIT to at least 5 billion euros by 2009. First Choice will start in six to eight pilot countries in 2006 and will go global from 2007.

Results is supporting DHL in 11 countries for Lean Six Sigma deployment and process improvement workshops.

In scope are:

  • Different types of trainings for different groups (more than 400 employees)
  • Executive workshops
  • Coaching for many projects in over three years of time
  • Many process improvement workshops
  • Train-the-trainer trainings