This is to confirm that I worked closely with the Results Team from Turkey during 2008. They were responsible for delivering training on Six Sigma, followed by coaching on the techniques learned.
The training was of an excellent standard – a good balance between being interactive and interesting, whilst at the same time managing to impart all the required information. The group was one of mixed abilities and varied language skills, which made the training more challenging, but the trainer managed to find a way of communicating with each member of the group effectively.
Following the training, a coach was assigned to come and help put the theory into practice.I found he spent a lot of time understanding the business to ensure that the advice he gave was relevant and appropriate. He had a way of explaining things, which was not condescending, but was very clear and I learned a lot just from spending time with him during the week that he was in South Africa. Since then, he has been very helpful with various queries that I have had, and always responds to my emails in a timely and friendly manner.
During the time that I have been working with Six Sigma techniques, I have encountered a number of consultants, both internal and external to DHL, who have given training and coaching. I did not find any of them as helpful and effective as the representative from the Results Team.
